Privacy Policy

Introduction

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our home routine structuring services and this website. We are the data controller for the personal data we process. Our contact details are on our Contact page.

Legal Basis and Data We Collect

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. When you contact us via the contact form, we collect your name, email address, and the content of your message on the basis of your consent and for the performance of our contract with you (responding to your enquiry). We may also collect technical data such as your IP address and browser type when you visit our site; this is necessary for our legitimate interest in operating and securing the website.

How We Use Your Data

We use your data to respond to your enquiries, to provide the services you request, and to improve our website. We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

Data Retention

We keep contact form data for as long as needed to deal with your enquiry and for a reasonable period thereafter for record-keeping (typically up to three years unless we are required to keep it longer by law). You may ask us to delete your data sooner; see Your Rights below.

Cookies

We use cookies to remember your preferences (for example, that you have accepted our cookie notice) and to understand how our site is used. For more detail, see our Cookies Policy.

Your Rights Under UK Law

Under the UK GDPR you have the right to: request access to the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; restrict processing in certain circumstances; object to processing based on legitimate interests; and, where we rely on consent, to withdraw that consent at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom: ico.org.uk/make-a-complaint.

Contact

For questions about this privacy policy or to exercise your rights, please contact us using the details on our Contact page.